This Refund Policy applies to all digital product purchases made through Affirmations.online Shop.

Why All Sales Are Final

When you complete your purchase of a digital product:

• You receive immediate access to download your files via email
• Digital products are delivered instantly and cannot be "returned" once accessed
• Unlike physical products, digital files cannot be retrieved or deleted from your devices once downloaded

This "all sales final" policy is standard practice across the digital download industry and is necessary to protect the intellectual property rights of content creators.

By completing your purchase, you acknowledge and accept that refunds will not be issued for:

• Change of mind after purchase
• Products not meeting your expectations or preferences
• Deciding you don't want or won't use the product
• Products being different than you imagined (preview images are provided before purchase)
• Purchasing the wrong product by mistake (please review carefully before checkout)
• Lack of results or outcomes from using the products

Before You Purchase

We want you to be confident and informed about your purchase! Before buying, please:

• Review the product preview images carefully – We provide multiple preview images showing exactly what's included
• Read the "What's Included" section – This lists all pages, sections, and content in the product
• Check the product format – All products are delivered as downloadable PDF files
• Review the product description – Make sure the product meets your needs and expectations
• Ensure compatibility – Verify you have software to open PDF files (Adobe Acrobat Reader, Preview on Mac, or similar)
• Save your files after purchase – While download access is available indefinitely in most cases, we recommend saving your products to your device or cloud storage for convenient offline access
• Read our Product Terms & License Agreement – Understand usage rights and restrictions

If you have any questions about a product before purchasing, please contact us. We're happy to help you make an informed decision!

Exceptions – When Refunds May Be Considered

While our standard policy is that all sales are final, we may consider refund requests only in the following exceptional circumstances:

1. Technical Issues (On Our End)

If you experience technical problems that prevent you from downloading or accessing your files due to an error on our end (such as broken download links, corrupted files, or payment processing errors), we will:

• First attempt to resolve the technical issue and provide you with working download access
• If the issue cannot be resolved, consider a refund on a case-by-case basis

Note: Technical issues on your end (incompatible devices, software problems, internet connectivity issues, full storage, etc.) are not covered by this exception.

2. Duplicate Purchases

If you accidentally purchased the same product twice (duplicate order), we will:

• Verify the duplicate purchase in our system
• Issue a refund for the duplicate order

Note: This applies only to identical duplicate orders, not to purchasing similar products or bundles that may contain overlapping content.

3. Billing Errors

If you were charged incorrectly due to a billing error or processing mistake, we will:

• Investigate the charge with our payment processor
• Issue a refund if an error is confirmed

How to Request an Exception

To request a refund under one of these exceptional circumstances:

• Contact us within 48 hours of your purchase
• Use our contact form: affirmations.online/contact-us
• Include: Your order number, purchase date, and a detailed explanation of the issue
• Provide: Any relevant screenshots or documentation if applicable

We will review your request and respond within 1-2 business days. Refund decisions are made at our sole discretion.

Payment Processing & Refund Timeline

Payment Processor

All payments are securely processed by Lemon Squeezy, our third-party payment processor. We do not store or process any payment information (credit card numbers, billing addresses, etc.) on our servers.

For questions about charges, payment methods, or billing statements, you may also contact Lemon Squeezy support directly.

Refund Timeline (If Approved)

If your refund request is approved under one of the exceptional circumstances:

• We will process the refund through Lemon Squeezy within 1-2 business days of approval
• The refund will be issued to the original payment method used for purchase
• Refunds can take up to 10 days to appear on your statement, depending on your bank or credit card provider
• You will receive an email confirmation when your refund has been processed

Chargebacks & Disputes

Please contact us directly before initiating a chargeback or payment dispute with your bank.

If you have a concern about your purchase:

• Contact us through our form first
• We respond to support requests within 24-48 hours
• We will work with you to resolve any legitimate issues

Initiating a chargeback without first contacting us may result in:

• Suspension of access to future purchases
• Legal action to recover costs associated with the chargeback
• Reporting to relevant fraud prevention services

Most issues can be resolved quickly and amicably through direct communication. We're here to help!

Bundles & Promotional Purchases

Product Bundles

When you purchase a bundle (multiple products at a discounted price):

• The entire bundle is considered a single purchase
• No refunds or partial refunds will be issued for individual products within a bundle
• The all-sales-final policy applies to the complete bundle

Promotional Discounts

Products purchased during sales, promotions, or with discount codes are subject to the same refund policy. No exceptions are made for discounted purchases.

Need Help?

We're here to support you!

Before Purchase Questions

If you have questions about a product before purchasing and want to ensure it's right for you:

• Contact us: affirmations.online/contact-us
• We're happy to answer questions and help you make an informed decision

After Purchase Issues

If you experience difficulties downloading or accessing your products after purchase:

• Contact: Use our contact form
• Response time: Within 24-48 hours
• Include: Your order number and a description of the issue

In most cases, download access is available indefinitely through your order confirmation email. If you've lost your confirmation email or are having trouble accessing your downloads, we'll help you get access to your products.

Product Support

If you have questions about how to use your purchased products:

• Most products include instructions on the first page
• Check your product for built-in guidance
• Contact us if you need clarification